Track individual metrics, surface coaching opportunities with AI, and run leaderboards - for support, sales, and engineering teams. Connect your tools or enter data manually.
Free to get started. No credit card required.
Outstanding CSAT and first reply time. Sarah consistently delivers top-tier customer experiences while maintaining high throughput.
Bring SLA compliance above 95%. Reduce escalation rate from 14.2% to under 10%.
Connects with the tools you already use
How it works
Whether you connect an integration or enter data yourself, you'll have scorecards running the same day.
Link Zendesk, Freshdesk, HubSpot, GitHub, or Pipedrive with one-click OAuth. No integration? Import via CSV or add metrics manually.
Pick the KPIs that fit your team - CSAT, resolution time, deals closed, PR cycle time - or create your own. Set goals and thresholds.
Scorecards update automatically. AI surfaces who needs help and why. Leaderboards gamify improvement. Emails keep everyone in the loop.
Features
Built for team leads and operations managers who are responsible for individual performance - not just dashboards, but action.
See your entire team's performance at a glance. KPI cards show team averages with goal progress, while the agent table highlights who's hitting targets and who needs support - all color-coded with RAG status.
4 agents performing above standards. First reply time improved 3.6% team-wide. Jake W. needs immediate coaching intervention.
The team shows mixed performance: 4 agents are performing well above standards, while 4 are significantly underperforming across multiple critical metrics. First reply time improved 3.6% team-wide.
First reply time increased 18% while ticket volume remained steady - suggesting a process issue rather than overload. CSAT dropped from 82% to 76.5%. Consider reviewing queue prioritization in the next 1:1.
PulseCard uses Claude AI to analyze individual and team metrics, then delivers specific, actionable coaching suggestions - the kind of analysis that takes hours to do manually.
Turn performance tracking into motivation. Leaderboards rank agents across your chosen KPIs with podium positions and most-improved awards. Agents can log in to their own portal to see where they stand.
Not every team uses Zendesk or HubSpot. PulseCard works just as well with manual data entry or CSV imports. Managers can type in QA scores, soft-skill ratings, or any custom metric - no integration required.
A built-in workspace for manager 1:1s, side-by-side with each agent's scorecard and AI insights. Open action items from the last meeting carry forward automatically so nothing slips through.
Integrations
Link your existing tools via OAuth - PulseCard imports your team, pulls metrics, and keeps everything up to date.
CSAT, first reply time, resolution time, tickets solved, SLA compliance, reopens
Import any metric from a spreadsheet or enter scores directly in PulseCard
Security & Privacy
Performance data is sensitive. PulseCard is designed to protect your team's information at every level.
Customer names, emails, and ticket content are automatically stripped before storage. Your agents' performance data never includes customer PII.
Managers see their team. Agents see only their own scorecard. Admins control who has access to what - down to the team level.
All integrations connect via OAuth 2.0. PulseCard never stores your third-party passwords. Tokens are encrypted at rest.
Agents log in to a separate portal and see only their own metrics, scorecard, and ranking position - never other agents' raw data.
Hosted on Supabase with row-level security, encrypted connections, and automatic backups. Your data stays isolated.
Multi-team support with strict data isolation. Team leads only access data for the teams they manage.
Pricing
Start free with your whole team. Upgrade when you need unlimited AI insights and more KPIs.
We're in early access and keeping pricing minimal while we onboard our first users. Pricing may evolve as we grow, but early adopters will always be taken care of.